In this webinar, we shift focus from finding you online to buying from you online. We will walk through the customer’s journey step-by-step, looking at your online store through the eyes of a first-time shopper. We aren’t rewriting code; we are identifying the small but costly obstacles that stop a sale from happening.

We Will Cover:

• The Shopper’s Path: Auditing how easy it is to navigate from your home page to a specific product.
• The Product Showcase: Ensuring your images, descriptions, and pricing answer the customer’s questions before they have to ask.
• The Friction Scan: Identifying unnecessary steps in your checkout process that cause cart abandonment.
• The Trust Check: Verifying that your return policies, shipping info, and contact details are visible enough to give new customers confidence.

You will leave this webinar with a fresh perspective on your store’s user experience and a list of simple adjustments to help convert more visitors into buyers.

Presented by: Joshua Miller, MSA Small Biz Digital Trainer.